Terms of UseLast Updated: 31 July 2025

1. Introduction

These Terms of Use ("Terms") govern your use of services provided by Homeline Garagedoors & Gates ABN [Your ABN] ("we", "us", "our", "Homeline") and constitute a legally binding agreement between you ("you", "your", "Customer") and Homeline Garagedoors & Gates.

By engaging our services, requesting a quote, or entering into any agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Our Services

Homeline provides the following services:

• Garage door installation, repair, and maintenance
• Gate installation, repair, and maintenance
• Automatic opener installation and servicing
• Emergency repair services
• Routine maintenance and servicing
• Spare parts supply and installation
• Security and access control systems

3. Quotes and Estimates

3.1 Quote Validity

• Written quotes are valid for 30 days from the date of issue
• Prices may change due to material cost fluctuations or site condition changes
• Site inspections may be required before providing final quotes

3.2 Quote Accuracy

• Quotes are based on information provided by you and preliminary site assessment
• Final pricing may vary if actual site conditions differ from initial assessment
• Additional costs will be discussed and agreed upon before proceeding

3.3 Quote Acceptance

• Quotes become binding contracts when signed by both parties
• A deposit may be required to secure booking and materials
• Work commencement is subject to receipt of signed agreement and any required deposit

4. Pricing and Payment

4.1 Pricing

• All prices are in Australian dollars (AUD) and include GST unless otherwise stated
• Prices are subject to change without notice for future quotes
• Additional charges may apply for after-hours, weekend, or emergency services

4.2 Payment Terms

• Residential customers: Payment due upon completion unless otherwise agreed
• Commercial customers: Net 14 days from invoice date unless otherwise agreed
• Large projects: Progress payments may be required as work stages are completed

4.3 Payment Methods

We accept payment by:

• Cash
• Electronic funds transfer (EFT)
• Credit card (processing fees may apply)
• Bank cheque

4.4 Overdue Payments

• Interest may be charged on overdue accounts at 2% per month
• Collection costs and legal fees may be recovered from customers with overdue accounts
• Services may be suspended for accounts more than 30 days overdue

5. Installation and Service Work

5.1 Site Access

You must provide:

• Safe and reasonable access to work areas
• Clear access for vehicles and equipment
• Notification of any site hazards or special conditions
• Compliance with any site-specific safety requirements

5.2 Site Preparation

• You are responsible for preparing the site as specified in the quote
• Additional charges may apply if site preparation is required by Homeline
• Work may be delayed if site preparation is inadequate

5.3 Permits and Approvals

• You are responsible for obtaining necessary permits and approvals
• We can assist with permit applications for an additional fee
• Work will not commence without required permits

5.4 Work Standards

• All work will be performed in accordance with Australian Standards
• We use quality materials and employ qualified technicians
• Work will be completed in a professional and workmanlike manner

6. Materials and Products

6.1 Product Selection

• Products will be supplied as specified in the quote
• Substitutions may be made for equivalent or superior products
• Material changes will be discussed with you before implementation

6.2 Product Availability

• Quoted products are subject to availability
• Delivery timeframes are estimates and may be affected by supplier delays
• We will notify you of any significant delays

6.3 Customer-Supplied Materials

• If you supply materials, you are responsible for their quality and suitability
• We do not warrant customer-supplied materials
• Additional costs may apply if customer-supplied materials are defective

7. Timeframes and Scheduling

7.1 Completion Timeframes

• Completion dates are estimates and not guaranteed
• Timeframes may be affected by weather, material availability, or site conditions
• We will make reasonable efforts to complete work within estimated timeframes

7.2 Scheduling Changes

• We reserve the right to reschedule work due to weather or operational requirements
• Reasonable notice will be provided for any schedule changes
• Priority may be given to emergency repairs

7.3 Customer Delays

• Additional costs may apply if work is delayed due to customer actions
• Storage fees may apply for materials if installation is delayed by customer

8. Warranties

8.1 Workmanship Warranty

• We provide a 12-month warranty on installation workmanship
• Warranty covers defects in installation but not normal wear and tear
• Warranty is void if unauthorized modifications are made

8.2 Product Warranties

• Manufacturer warranties apply to all products as specified
• We will assist with warranty claims during the warranty period
• Product warranties are separate from our workmanship warranty

8.3 Warranty Exclusions

Warranties do not cover:

• Normal wear and tear
• Damage from misuse or negligence
• Damage from extreme weather events
• Modifications by unauthorized persons
• Failure to perform recommended maintenance

9. Maintenance and Service

9.1 Recommended Maintenance

• Regular maintenance is recommended to ensure safe operation
• Maintenance schedules will be provided with installation
• Failure to maintain products may void warranties

9.2 Service Calls

• Service call fees apply for diagnostic visits
• Service fees may be waived if repair work is performed
• Emergency service rates apply for after-hours calls

9.3 Replacement Parts

• We stock common replacement parts
• Special order parts may be required for older products
• Part availability cannot be guaranteed for discontinued products

10. Safety and Compliance

10.1 Safety Standards

• All installations comply with relevant Australian Standards
• Safety features will be installed and tested as required
• You will receive operating and safety instructions

10.2 Customer Responsibilities

• Follow all operating and safety instructions
• Ensure children are supervised around garage doors and gates
• Report any safety concerns immediately
• Do not attempt repairs on automatic systems

10.3 Compliance

• Installations will comply with local council requirements
• Building permits will be obtained where required
• Electrical work will be performed by licensed electricians

11. Limitation of Liability

11.1 Maximum Liability

• Our total liability is limited to the value of the contract
• We are not liable for consequential or indirect damages
• Liability is limited to repair or replacement of defective work

11.2 Property Damage

• We carry public liability insurance
• You should notify us immediately of any damage claims
• Pre-existing property conditions should be documented

11.3 Force Majeure

We are not liable for delays or failure to perform due to:

• Extreme weather conditions
• Acts of God or natural disasters
• Government restrictions or regulations
• Material shortages or supplier failures

12. Cancellation and Variations

12.1 Customer Cancellation

• Cancellation fees may apply depending on work stage
• Materials ordered specifically for your project are non-refundable
• Reasonable notice should be provided for cancellations

12.2 Variations to Work

• All variations must be agreed to in writing
• Additional costs will be quoted before proceeding
• Variations may affect completion timeframes

12.3 Our Right to Cancel

We may cancel or suspend work if:

• Payment terms are not met
• Site conditions become unsafe
• You fail to comply with these Terms

13. Privacy and Confidentiality

• Your personal information is handled in accordance with our Privacy Policy
• We may use photos of completed work for marketing purposes (with consent)
• Commercial information will be kept confidential

14. Intellectual Property

• You may not reproduce our quotes, designs, or technical specifications
• Our service methods and procedures are proprietary
• Product manuals and documentation remain the property of manufacturers

15. Dispute Resolution

15.1 Initial Resolution

• Complaints should be directed to our office in the first instance
• We will investigate and respond to complaints within 7 business days
• Most disputes can be resolved through direct communication

15.2 Mediation

• If direct resolution fails, disputes may be referred to mediation
• Mediation costs will be shared equally between parties
• Mediation will be conducted in Melbourne, Victoria

15.3 Legal Action

• These Terms are governed by Victorian and Australian law
• Legal proceedings must be commenced in Victorian courts
• The prevailing party may recover reasonable legal costs

16. General Terms

16.1 Entire Agreement

• These Terms constitute the entire agreement between parties
• Verbal agreements are not binding unless confirmed in writing
• These Terms supersede all previous agreements

16.2 Amendments

• Terms may only be amended in writing and signed by both parties
• We may update these Terms with reasonable notice
• Continued use of our services constitutes acceptance of updated Terms

16.3 Severability

• If any part of these Terms is invalid, the remainder remains in effect
• Invalid clauses will be replaced with valid clauses achieving similar intent

16.4 Assignment

• You may not assign your rights under these Terms without our consent
• We may assign our rights and obligations with reasonable notice

17. Emergency Services

17.1 Emergency Callouts

• Emergency services are available 24/7 for safety-critical issues
• Emergency rates apply for after-hours, weekend, and public holiday callouts
• Emergency service minimum charges apply

17.2 Safety Priorities

• Safety issues will be given priority over routine maintenance
• Temporary repairs may be implemented to ensure immediate safety
• Permanent repairs will be quoted separately if required

18. Contact Information

For questions about these Terms or our services, contact:

Homeline Garagedoors & GatesEmail: [email protected]Phone: 0423 337 311Address: 9-11 Wren Rd, Moorabbin VIC 3189ABN: [Your ABN]

Business Hours:

• Monday – Thursday: 7 am – 7 pm
• Friday: 7 am – 5 pm
• Saturday: 9 am – 2 pm
• Sunday: Closed (Emergency Callouts Only)

Emergency Service: Available 24/7 for urgent and safety-critical issues outside business hours.

These Terms of Use are effective as of 31 July 2025 and govern all services provided by Homeline Garagedoors & Gates. By engaging our services, you agree to be bound by these terms.